The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon.
Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information. Not enough pictures. Any additional feedback? Submit feedback. Thank you for your feedback! Thankfully, this is only a minor issue and one that can be fixed in under a minute, so follow along as we guide you through the process. This process will not remove any emails stored on the Outlook server.
Once you have checked you have the latest version open Settings , scroll down to Apps , then find and tap on Outlook when you see it. Next, tap Storage, then tap both the Clear Data option and Clear Cache option and wait for each to complete. Once you have done both of these steps, Outlook will be reset and require you to sign in again. That said, the basic areas to look under remain the same. If you are in doubt simple search how to clear cache and clear data for your particular phone model then follow the process for the Outlook app.
Follow the steps given below to clear the cache and data files for Outlook. You will now see the options to clear data and clear cache. Tap on the respective buttons, and the said files will be deleted. Now, exit settings and open Outlook. You will have to sign in again to your email accounts. If none of the above methods works, then it is time to uninstall Outlook and then re-install again later.
One thing that needs to be mentioned here is that you need to remove your Android device from the Outlook sync list as well by opening Outlook on a web browser. You need to perform both the actions mentioned above to successfully remove Outlook from your device. Follow the steps given below to see how:. To do so, click on this link to directly go to the Mobile Devices settings for Outlook. Here, look for the name of your device and bring your mouse pointer on it. However, sometimes the problem is just a new update thing.
Bugs and glitches often find their way into new updates which cause the app to malfunction. In that case, what you can do is either wait for Microsoft to release a new update with bug fixes or download an APK file for an older version. Here, you will find numerous versions of Outlook arranged according to their date of release.
You might have to scroll down a little to find an old version. Once you get it to download and install the APK file on your device and that should work perfectly. Make sure not to update the app even if you are prompted to do so. Reply to Kevin Still. July 12, pm. March 2, pm. October 23, am. October 29, am. Reply to S. Reply to Christophe. February 23, pm. August 4, am.
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